We understand how important your investment in a new heating and air conditioning system is to you. Your choice of a trusted contractor, equipment brand, additional energy saving improvements, warranties and other important considerations will have a long term impact on your energy bill savings (return on investment) and equipment longevity.
Having a reliable HVAC service company relationship is of utmost importance. We understand this is a big decision for you, and one that we take seriously. After all, choosing your air conditioning company wisely, like over 19,000 of our satisfied customers in our service area have, can lead to thousands of dollars in saved money invested.
STEP 1 MEET WITH A KENT COMFORT SPECIALIST
We'll schedule a convenient time for you to meet with one of our knowledgeable Comfort Specialists to listen to you and determine your needs and goals. Your Comfort Specialist will investigate your home to find additional energy savings, comfort and health benefits you can achieve. An infiltrometer blower door test may be recommended to find any “hidden problems” that can be costing your family hundreds, or thousands, of dollars per year.
After your Comfort Specialist completes their fact-finding investigation, they will present different solutions to you to meet your needs, your budget and your schedule. We proudly continue to offer (since 1967) the most advanced equipment available today by Lennox, the only manufacturer that sells directly to us, the dealer, which we consider to be of utmost importance for our customers.
Interested in a geothermal system? Yes, we do that too.
STEP 2 THE INSTALLATION
When we say we are going to be there, we will be there, and we will install your system as promised. Our professional installation technicians take pride in their quality installations, and show utmost respect and care for your home like it’s their own. Kent's technicians answer any questions you may have, explain the operation and maintenance of your new system and will also clean up their work areas prior to leaving the job. In fact, many customers make the comment, “It’s cleaner now than when they began!” All we ask you to do is relax, and rest assured knowing that you are receiving the finest system installation available. Our systems work as we promise they will. Let us prove it to you.
STEP 3 SERVICE AFTER THE SALE
Service after the sale is another way that Kent stands out from the rest. As your comprehensive indoor comfort system provider, we are available to you whenever we are needed. You'll hear from us saying “thank you,” and also requesting information on our customer satisfaction questionnaire so we can serve you and our other valued customers better. We will also contact you about joining our very popular planned maintenance program called the Kent Discount Club (“KDC”) that adds years of life and dependability to your equipment while keeping it operating at peak efficiency.
Our owner, Allen Kent, always enjoys hearing from our customers by phone or in person so he can continue to improve and position Kent Heating and Air Conditioning as the leading “Lennox Premier Dealer” in Northwest Indiana. In fact, Allen frequently makes his “love calls” to recent installation customers to not only receive their valuable feedback, but mainly to thank them for their valued business. Feel free to call him today at (219) 464-9181 to answer any questions you may have.